Senior Associate, HR Delivery Center

This role is responsible for being the primary face of HR Delivery Center for any SC Johnson employee and retiree-initiated HR query via phone, email, or chat. The Sr. Associate listens, proactively ask questions, provides information, and uses their strong HR knowledge to help enable timely and effective resolution of the customer’s query.

Essential Duties and Responsibilities:

• Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes

• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed

• Researches and resolves all problems/queries in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests

• Ensures that documentation and employee requests meet the policy for each process

• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs

• Actively contributes to delivering, maintaining, and improving HR services, procedures and processes to increase employee satisfaction, driving performance, and achieving results

• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management

• Ensures consistent application of HR policies and state, federal, and / or country laws and practices

• First point of contact for resolving day-to-day operational issues

• Mastery of the General HR Processes for at least 3 clusters, including the top complex countries (CN, PH, ID)

• Gatekeeping/assigning of cases/tasks to the team - help ensuring proper prioritization and workload distribution

• Do daily operations audit and monthly system audit reports – capture data inconsistencies and work towards improving the processes to prevent reoccurrences.

• Provides Workday training/overview to new members of the team and key stakeholders

• Partner with other team/regions/stakeholders for process and system improvements

Required Skills / Experience / Competencies:

• 3-5 years of experience in HR, Shared Service Organizations, Contact Center/Customer Service experience

• 1-2 years experience managing work of other people

• Bachelor’s degree in business, HR, or related discipline required

Preferred Skills / Experience / Competencies:

• Experience in Shared Service Environment; HR Delivery Center

• Team player

• Good communication skills

Job Requirements:

• Full time work, overtime is expected

• Travel will up to 10% of work time within country

• This role is eligible for domestic relocation

Benefits and Culture:

• Ongoing training and development

• Family-owned company, with a family feel

• Be a member of a company championing a better world through sustainability and environmental protection measures

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Not ready to apply?  Sign up for Job Alerts.